Practical Techniques for Problem Solving and Decision Making

The digital transformation has greatly impacted the ways organizations run their daily activities. Problem solving efforts and digital technology are now inextricably intertwined to such an extent that digital solutions have become highly sought for. However, digital transformation is not all about the transformation of tools and devices, rather, the backbone of digital transformation is the development of a digital thinking workforce who are able to innovatively devise plans, strategies, and goals, as well as solve problems by embracing and leveraging on digital technology. Therefore, this masterclass will allow employees to be able to apply digital thinking as a new, innovative and pragmatic approach toward problem solving and decision-making. This course also provides learners with systematic tools for problem solving, decision-making, and creative thinking in real-life work situations.

Course Outline

Module 1: Digital Thinking as a New Approach to Solving Problems

• Understanding the digital thinking parameters
  • Customer-centric approach
  • Pragmatic and problem-focused solutions
  • Openness and cross-organizational communication and collaboration

Module 2: Digital Thinking Approach in Problem-Solving & Decision-Making

• Design thinking
• FEE Working Canvas

Module 3: Digital Thinking Approach in Innovation

• Developing effective processes and workflows
• Graphical data representations
• Digital analysis and data-driven decision-makings

Module 4: Problem Solving Tools

• The WORPS method
• The OODA loop
• The OPDCA method

Module 5: Decision- making Tools

• The 6 thinking hats
• SWOT analysis
• Brainstorming

Module 6: Creative Thinking Tools

• SCAMPER technique
• Morphological analysis
• TRIZ