Effective Workplace Communication

Communication skills are one of the key drivers to help employees achieve their work and organizational goals. Such skills are deemed crucial in any organization as stakeholders come from many backgrounds and they need to be dealt with at all times. Since interaction with colleagues and customers occurs on a daily basis, it is imperative that employees equip themselves with the most practical yet effective communication skills so as to ensure work success. This course therefore provides learners with the right communication strategies and techniques that will help increase the chances of making it through in any work-related situation. The skills being taught in this course cover both verbal and non-verbal communication, including voice inflection.

Course Outline

Module 1: Identify Your Interpersonal Skills Group

• Online questionnaire to determine your interpersonal skills group
• Elaboration on the results:
  • Understand the group that you belong to
  • Learn about your strengths and weaknesses

Module 2: Effective Non-Verbal Communication

• 8 categories of non-verbal communication
• Body language to influence people and increase their confidence in us
  • In meetings; consulting; and discussion
  • In a hostile environment (angry colleagues, bosses, customers etc.)
• Smartphone apps that will help improve your non-verbal communication skills

Module 3: Effective Voice Inflection in Communication

• 4 elements in effective tone of speech
• Applying the right tone in communicating:
  • with colleagues; superiors; and clients/customer s/public
  • on specific settings – stage, podium, meeting rooms etc.

Module 4: Effective Verbal Communication

• Written Communication
  • Getting the right writing style and structure
  • Writing etiquettes
• Verbal Communication
  • Effective techniques
  • Powerful words to increase impact
• Common mistakes in formal and informal communication
  • Smartphone communications app (such as WhatsApp) and email
• Apps that will help improve your verbal communication skills

Module 5: Modern Persuasive Skills

• Basics of persuasion
• Important rule of thumb in persuasion
• Old and modern theories that relate to persuading people
  • Application in the modern workplace
  • Application in digital communication platforms
• Apps that will help improve your persuasive skills

Module 6: Active & Reflective Listening Skills

• Modern techniques in the era of reduced attention span
• The Do’s and Don’ts
• Tips to become a better listener
• Examples of probing and clarifying questions