Coaching Skills to Drive Results

A skilled coach is a huge asset for any organization. In today’s volatile, uncertain, complex and ambiguous world, coaching in the workplace has become more crucial than ever, as skills enhancement, employee engagement, and adaptability to change are now being highly sought for by employers. More and more organizations are moving away from traditional leadership styles toward a contemporary form of leadership, where managers guide, support and collaborate rather than instruct. This gives rise to the importance of coaching being put in place across the organizations for optimum productivity. Therefore, this advanced coaching masterclass provides senior professionals with the knowledge, tools and competencies required for effective and successful coaching in their organization.

Course Outline

Module 1: Introduction to Coaching

• Differences between a coach, mentor, and a boss
• Purpose and benefits of coaching to individuals and the civil service
• The attributes and skills of an effective coach

Module 2: Persuasive Skills for Advanced Coaches Applying the Social Styles Model into coaching

• Applying psychologist Robert Cialdini’s six principles of persuasion into coaching
  • Coaching the Analyticals
  • Coaching the Drivers
  • Coaching the Amiables
  • Coaching the Expressive

Module 3: Coaching Skills for Organization Leaders

• Effective coaching techniques:○ GROW model;
  • CLEAR model
  • SOAR model
  • ARROW model
  • POWER model
  • CREATE model
  • ACHIEVE model
  • 5A coaching model
  • Curbstone coaching

Module 4: Strategic Goal-Setting for Advanced Coaches

• OKR Goal-Setting (adopted by companies such as Google, Spotify, Twitter, Airbnb and LinkedIn)
  • Core concepts & benefits
• OKR template
  • Application of the OKR template
• Theory of Change (TOC) approach
• Applying the Porter’s Five Forces in goal-setting

Module 5: Developing a Comprehensive KPI Monitoring Plan

• Set goals (as learnt in Module 4)
• Set relevant performance assessment metrics & tool
  • Deliverables & milestones
  • Usable template
• Performance follow-up
  • Applying coaching techniques
  • Pareto Principle