Business Communication and Report Writing Skills

Business communication & report writing is one of the most integral parts in any field of business. A product or service may be of high quality and marketability, but without effective communication with customers, business presentations, business report writings, or client negotiations, the targeted business outcome may not be achieved. On the other hand, solid implementation of the abovementioned business practices will lead to better sales conversions, increased business performances resulting from effective analysis, presentations, and reporting, as well as customer retention. This course therefore provides learners with the right business communication strategies and techniques as well as best practices in report writing, business presentations, and client negotiations.

Course Outline

Module 1: Business Communication Skills

• Verbal communication techniques and best practices in:
  • Face-to-face dealings with customers
  • Handling phone calls
  • Video conferencing
  • Managing complaints that came from
    • Face to face
    • Social media
    • Email
    • Letter
    • WhatsApp
  • Responding to emails, letters, and online messages from customers, colleagues, and superiors

Module 2: Business Presentations

• Crafting a solid presentation deck
• Effective body language during business presentations
• Tone diversification during presentations
• Handling questions and comments
  • How to respond when you have the answers
  • How to respond when you do not know the answers
  • Choosing the right words in positioning your responses, views, and stands
• Samples of great business presentations

Module 3: Business Report Writing

• Types of business reports
• Structure and format
• Report tone
  • Formal VS Informal
  • Impersonal VS Personal
  • Technical VS Non-technical
  • Abstract VS Concrete
• Crafting report summaries
  • Creating infographics
  • Tools and templates
• Online tools to assist in better report writing

Module 4: Client Negotiations

• Client negotiation strategies and techniques
• Applying persuasive skills onto negotiation
• The do’s and don’ts in negotiation
• Contract negotiations
• Price negotiations
• Leveraging on the psychological and body language aspects of negotiation for better control and outcome